Customer assistance
Any questions about working with our online store?
We tell you in detail about all the stages of buying goods
Any questions about working with our online store?
We tell you in detail about all the stages of buying goods
It takes three steps to place an order in our online store. After selecting the goods you need to make sure that the order is placed in the desired configuration, as many items are provided in different colors and in different sets. Then you need to choose the delivery method that suits you, specifying the recipient's face and contact details. Finally it is necessary to choose the method of payment for the order.
After placing an order, the recipient's phone number will receive a confirmation with an estimated delivery date. If necessary, a representative of the store will call the buyer to clarify preferences. The buyer has the opportunity to ask all the necessary questions and voice wishes. If the order is placed without errors and there are no additional nuances to discuss, the representative will not call and the goods will be shipped by our warehouse at the earliest possible time of shipment.
An order can be canceled by both the buyer and the store. If the order was placed by mistake, the buyer can cancel the order within 30 minutes without any consequences. If the order is canceled after the thirty minute grace period, the cost of assembly will be deducted, and in the case of shipment of goods, the cost of delivery and return of the parcel. The order can also be canceled by the store if the product is out of stock or if the order cannot be confirmed. The money will be returned to the buyer within 48 hours of canceling the order.
It may turn out that the ordered item is out of stock. Such situations often occur during peak periods of our online store. In such cases, a representative of the store will contact you and offer different options for timing. If the proposed options do not suit the buyer, we will cancel the order.
The order can be paid on our website by selecting the appropriate payment system. When paying during checkout, the buyer has the opportunity to save 3% of the purchase price. The availability of the payment system depends on the region where the buyer is located.
If the buyer wants to check the goods before payment, our online store has the opportunity to place an order with cash on delivery. The goods will be delivered to the nearest post office where they will be given the opportunity to inspect before payment. Goods paid by cash on delivery are more expensive by 3% compared to goods paid during checkout.
If it is necessary to purchase goods in installments, in our online store, the buyer can apply for financing by selecting a suitable number of payments. The decision on the application is made by the competent financial authority and a credit agreement is concluded between the buyer and the banking institution.
Since our online store operates in many countries, the prices for the goods in our assortment are presented in different currencies. In order to avoid currency speculation, prices for ordered goods are always calculated in the currency of the country where the recipient of the goods is located. If an order is placed and paid for in a currency different from that in the country of the recipient of the order, the price will be recalculated.
By choosing to deliver the order to the nearest post office, the recipient frees himself from the time constraints associated with courier delivery. The recipient can come to the post office at a convenient time and receive his order. Payment format with cash on delivery is also available only when ordering goods to the post office.
Addressed delivery is suitable for those recipients who are not bound by time constraints and prefer to receive the goods at home. In the case of address delivery, the buyer cannot pay for the order by cash on delivery. The courier will contact the recipient in advance and agree on the time of delivery.
Self-delivery is possible in some cities. In the case of self-delivery, you must first confirm the availability of our warehouse in your location. When making this method of delivery, the buyer gets the opportunity to pay for the order at our warehouse upon receipt of goods at the most favorable price. Please note that the working hours of the warehouses of our online store are different and it is always necessary to first agree on the time.
If you need your order urgently, we can deliver it to you in a few hours. This delivery service is only available in some localities. Express delivery is available at separate rates and is available only if you pay for your order in advance. When making an express delivery, we recommend that customers contact our online store support for prompt service.
All products in our online store are of high quality. However, it may happen that there are malfunctions. In such cases, our representatives will always come to your aid. Most of our products are covered by a 12 month warranty from the manufacturer. However, the manufacturers are located in the USA and it may take a few months to send them out for warranty repair. If the problem with your unit cannot be remotely repaired, we will replace it and return it to the USA.
Representatives of our online store are always in touch. Since we work in different time zones, you can almost always get an instant response to your requests. If you have any questions about the product, you can send photos and videos. Also, we are always happy to receive your feedback on our pages in social networks.
If there are special requests for your order you can always address them to our online store representatives. It often happens that the buyer is different from the recipient and the purchase is a gift. In such cases, we are happy to keep the element of surprise and can even wrap the goods in gift wrapping. Please contact us, we will be happy to help!
If for any reason it is necessary to make a return of the purchase, it is necessary to contact the representatives of our online store immediately. Depending on the period of time since the purchase and the reason for the return, different conditions apply. In all cases it is necessary to provide the number and date of the order as well as the bank receipt confirming the purchase. Logistic costs in case of exchange are at the expense of the buyer.
If the order is returned, the funds are transferred to the buyer within 48 hours after the goods are received at the store's warehouse. If the goods were purchased in installments, the customer remains liable under the concluded credit agreement with the banking institution. In case of currency conversion, the price for the goods is calculated in USD at the exchange rate at the time of purchase.
There are cases when it is necessary to change the model of the device. The exchange of goods is allowed only if the packaging is not opened and within 24 hours after receipt of the goods. If there is a need for an exchange, you should immediately contact the representatives of our online store. Logistics costs in case of exchange are covered at the expense of the buyer.
Our online store regularly holds holiday promotions. A couple of weeks before the New Year or March 8 in the section "discount system" appear items that can be purchased at a discounted price. Holiday discounts can not be combined with other promotions online store. In case of exchange of goods, the current price of the exchanged item is applied.
Discounted goods are goods that have minor faults, such as damaged packaging or expiration dates. Such goods are usually not bought as a gift. The discounted goods themselves are in good condition, without any defects and are ideal for buyers who want to buy a good product at a bargain price.
Buying products in a set is always more profitable than buying them individually. In the section of our website "discount system" you can find devices whose effect is increased with the use of complementary cosmetics. Also, some sets are released by manufacturers in holiday packaging and in limited quantities.
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